FAQ
General Questions
What delivery options do you offer?
We only offer courier delivery and parcel terminals. We do not use regular postal services, as in our experience they are not the most reliable method for delivering goods. Some products are delivered exclusively via courier service.
Finland, Latvia, Lithuania – DHL, DPD, Itella, Omniva
Estonia – DPD, Omniva, Itella
You can also come to us and pick up your order in person.
My boat/motorhome is in another country. How can I order a service?
Get in touch with us. We’ll find a convenient solution for you.
I can't bring the boat/motorhome to you. Can you come to me?
Yes. There are two options:
- We come to you and perform the necessary work.
- We delegate your project to one of our certified partners near you.
In any case, you’ll receive the service at the highest level.
Why don’t you use a 3D scanner?
We do. For certain tasks, 3D scanning significantly simplifies the work. However, in some cases, depending on the surrounding conditions and the specifics of the “object”, traditional “Old School” methods are faster, more accurate, and more effective.
I have the necessary tools. Can I ask for a consultation on how to do the job myself?
Any high-quality process requires not only knowledge but also experience. Yes, we can provide general recommendations on the main steps of a given task. But that’s not enough for a truly high-quality result. Every project has many nuances that simply can’t be covered in a short consultation.
Service-Related Questions
I don't understand the difference between Deckfab and Teektrue.
Simply put, Deckfab is a brand that manufactures synthetic teak panels using Teektrue materials and offers certified installation—both afloat and on land.
Teektrue is a system that includes Deckfab panels and professional installation at a certified shipyard. Installation is carried out strictly on land.
I know how to install flooring. Can I just order Deckfab panels and do the installation myself?
Yes, absolutely. We can manufacture high-quality panels for you, and you handle the installation yourself. In that case, you assume full responsibility for the deck installation.
Why are prices missing in some “Services” sections?
In certain sections, prices are not listed because the service is highly specific and individualized. It’s impossible to provide a fair price without first discussing the details and listening to the client. Also, clients are often unaware of better solutions or available options. That’s why in some sections we ask you to fill out a request form or simply call us.
I dropped a tool on the deck, and now there’s a dent and a crack. Can this be repaired?
Yes, definitely. We can fix that issue. After the repair, we’ll select the paint and necessary materials so that the color of the repaired section matches the rest of the deck as closely as possible. However, to ensure a cohesive and clean look, we recommend painting the entire deck or a significant part of it after the repair.
I want to order a cleaning and washing service for my boat. What do you need for that?
First, get in touch with us. If your boat is in the water and there’s a place to connect to a water supply, you just need to ensure we have access to that connection. If there’s no water access, we’ll bring fresh water ourselves. All you need to do is make sure we can drive up to the location. You won’t have to worry about anything else.
How long does it take to install synthetic teak decking?
That strongly depends on the surface area and the complexity of the project. On average, the time frame ranges from 2 to 14 days. In addition to complexity and project scale, you must consider the queue, weather, and temperature conditions.
Everyone wants their order completed as quickly as possible, but we believe it’s better to wait and do it well than rush and do it poorly.
Does the old antifouling paint need to be completely removed?
No, not necessarily. But the existing coating should always be thoroughly evaluated. In some cases, the old coating really does need to be completely removed.
Why is teak restoration so expensive?
Teak, like any wood, is affected by environmental exposure. In marine conditions, this exposure is particularly harsh.
If you value your teak decking, understand that it requires regular and meticulous care. If neglected, the wood dries out, cracks, and fades. Even specialized UV-resistant sealant eventually peels, leading to water intrusion.
Few people care for natural teak decks as they should. Simply applying oil is not enough to preserve old teak. That’s why teak decks are often in poor condition. Restoring such a deck takes considerable time and skill, making it a relatively expensive service.
In many cases, removing old teak and installing synthetic decking is faster, more effective, and far more economical than restoration.
However, if the deck is in good condition and only needs maintenance, the cost is minimal.
With proper and regular care, a teak deck can outlast the boat it’s installed on.
My yacht has a teak deck. Should I use oil or varnish?
Great question. Both have pros and cons. But to summarize:
- Oil is easier to apply. Varnishing is more complex.
- A varnished deck definitely looks more premium and impressive. Varnish can be glossy, tinted, or matte.
But varnish requires very careful maintenance. It must be cleaned and regularly polished. If neglected, it may need repairs in just 1–2 seasons, and those will be labor-intensive and costly.
If you only want to varnish small interior areas or cockpit elements, the situation is different—smaller sections are easier to maintain and repair.
NB! Varnished decks become significantly more slippery when wet.
In other words—varnish looks amazing but demands constant care. Oil looks stylish and protects the wood, though it’s not as eye-catching.
Payment Questions
Do you offer discounts?
Let’s first discuss your project.
Yo, do you accept crypto?
No, we don’t accept crypto 🙂
Is it possible to arrange installment payments?
We are very customer-friendly. Yes, in some cases we can offer installment payment options for orders from Omanik Factory OÜ. We are not a credit institution or a bank, so each case and its conditions are individual. If your order exceeds €10,000 (excluding VAT), we’re open to discussing this option.
Why do you require 100% prepayment?
We don’t always require 100%. In some cases, the prepayment is 55%.
Our work almost always involves travel, staff time, and materials committed to your project. If you decide to postpone, freeze, or cancel the project at some stage, our resources cannot be recovered.
We provide a high level of guarantees for you, and we would like to receive a certain level of guarantees for ourselves. It’s only fair.
Guarantees
You offer expensive services. What guarantees do I have?
We are one of the few companies that insure all work performed on your project. Additionally, all work involving the installation of Teektrue and Deckfab systems is covered by a 6-year warranty.
You are our client, and that means you receive maximum protection and guarantees.
We are always in touch
Do you have a question about a service or product?
Need a consultation?
Don’t hesitate — feel free to call or message us anytime!
